Shipping policy

Processing Time

All orders are processed within 2–3 business days, excluding weekends and holidays. You will receive a notification once your order has shipped.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your delivery address. Estimated delivery times are as follows:

  • Australia: 3–5 business days

  • New Zealand: 5–7 business days

  • International: 7–14 business days, depending on destination

Please note that delivery times are estimates and may vary due to unforeseen circumstances.

Order Cancellations

We accept order cancellation requests within a 24-hour window from the time your order is placed. To request a cancellation, please contact us at contact@merletti.com.au.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at contact@merletti.com.au with your order number and photos of the issue. We will work with you to resolve the matter promptly.

Customs & Import Duties

Customers are responsible for any customs fees, import duties, or taxes that may apply upon delivery. These charges are imposed by your country and are not covered by us. We recommend checking with your local customs office for more information on potential charges.

International Orders & Shipping Destinations

At Merletti, we currently ship to select countries where we can ensure timely delivery and reliable service.

Currently Supported Countries:

  • Argentina

  • Australia

  • Canada

  • Chile

  • Czechia

  • Denmark

  • Finland

  • France

  • Germany

  • Hong Kong SAR

  • Ireland

  • Israel

  • Italy

  • Japan

  • Malaysia

  • Netherlands

  • New Zealand

  • Norway

  • Poland

  • Portugal

  • Singapore

  • South Korea

  • Spain

  • Sweden

  • Switzerland

  • United Kingdom

  • United States

We do not accept orders from countries outside this list at this time. This ensures we can provide a smooth shipping experience and manage customs and import requirements responsibly.

We plan to expand our shipping destinations as the business grows. If your country is not currently supported, we encourage you to sign up for our newsletter to be notified when international shipping becomes available.